Introduction / Communication / Assessment  
Advice / Rehabitation and Mobility Training Support / Equipment
Information / Registration / Complaints - Coments - Compliments

Introduction
Hearing and Visually Impaired adults can obtain information, services and care through the Social Care Disability Team.

Communication
We can communicate with you in the most appropriate way i.e. BSL, spoken language, SMS,email, Minicom, fax, letter, large print, Braille oraudio-tape. We can also give advice andinformation to help in communicating with other organisations.
We can offer:

Assessment
Of your needs

1. As a Hearing Impaired person
2. As a Visually Impaired person
3. As a Hearing and Visually Impaired person
   

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Advice
About what options you can consider to meet your needs.

Rehabilitation and Mobility Training
To enable visually impaired people to gain skills
to improve safety and independence.

Support
To improve independence and quality of life.

Equipment

1. To enable individuals to maintain independence.
2. Specialist equipment is issued where appropriate after an assessment of need.
3. For hearing aids - individuals need a referral from their GP to the Audiology Department at the local hospital.
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Information
About what help is available from Social Care,
Voluntary Organisations and elsewhere.

Registration
As a Disabled Person (Visual or Hearing Impaired)
for people who are eligible.

Complaints/comments/compliments
The Borough has an established complaints procedure. Please ring our Customer Services Unit on 01952 202122. We are also happy to hear when things go well and whether you have any ideas or suggestions to improve our services in the future.
We want to provide a fair service to everyone, whatever their background. Tell us if you think we are not and we'll try to put it right.
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